Fives North American Guiding Systems provides unsurpassed
customer support along a number of dimensions:
Customer Support
• Standard parts and components stocked in Cleveland, Ohio with
same day rapid response program for emergency situations.
• Repair capability for standard and custom parts.
• Engineered refurbishing of assemblies.
• Preventive maintenance agreements tailored to customer’s requirements.
• For immediate support, please call 216.271.6000 and follow voice prompts
to contact Guiding Systems Sales and Service.
Field Service
• Highly experienced and dedicated team of knowledgeable professionals
to assist you via telephone or at your facility.
• New equipment start-up and commissioning.
• 24-hour, 7-day a week technical service and emergency support.
• On-site maintenance and troubleshooting within 48-hours.
• Service to any location in the world.
• For immediate assistance call Mark White at 216.271.6000 ext. 407.
• To schedule a North American service visit, please send an email to
Mark White:
fna.fsguiding@fivesgroup.com
Seminars
• Customized operations and maintenance training classes at your site.
• Industry specific seminars at Cleveland plant.
• Hands-on equipment training.
• For more information, contact Mark White:
fna.fsguiding@fivesgroup.com
